Frequently Asked Questions

General Questions

Metro Bajar is a small, family-run online store offering practical, problem-solving products at affordable prices, shipped to customers worldwide.
We operate internationally, with our registered business address in Brampton, Ontario, Canada, and fulfillment partners across multiple regions.
No. You can place an order as a guest or create an account for faster checkout and order tracking.
You can reach us via:
Email: metrobajar@gmail.com
WhatsApp / Phone: +1 (506) 897-4479 | +977 9855089700
Support hours: Monday–Friday, 9:00 AM – 6:00 PM
Yes, we offer international shipping to many countries around the world.
We strive to display products accurately, but slight differences in color or appearance may occur due to screen settings or lighting.
Product prices do not include customs duties, import taxes, or local charges. These fees, if applicable, are the customer's responsibility.
Order changes may be possible only before the order is shipped. Please contact us as soon as possible.
Yes, we occasionally run promotions. Any active offers will be visible on our website.
Yes. We take privacy seriously and handle your information according to our Privacy Policy.

Shipping & Delivery

Orders are processed within 1–2 business days, excluding weekends and holidays.
Delivery times vary by location. Standard shipping typically takes 5-15 business days depending on your region.
We ship via trusted partners such as DHL, FedEx, and Aeramax.
Yes. We offer free shipping on orders above $100.
Tracking details are sent via email and SMS once shipped. You can also track your order using the tracking page on our website.

Payment

We accept major payment methods including credit/debit cards and PayPal. Available options may vary by country.
COD may be available in selected locations. No extra charges apply, but phone verification is required before shipping.
Yes. All payments are processed securely through trusted gateways like Stripe and PayPal.

Returns & Refunds

We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging, and an unboxing video is mandatory.
Customers are responsible for return shipping costs. No restocking fees apply.
Approved refunds are processed to the original payment method (or bank account for COD orders) within 10–15 business days after inspection.